Customer Service +44 (0)20 3566 9347
Free Shipping on Orders Over £150 | Authenticity Guaranteed | Luxury Packaging Included
Description
xShipping & Return
xReturns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Frequently Asked Questions
What kind of look does this mascara help create?
It is a volumising black mascara, which means it’s aimed at fuller-looking lashes and a more defined eye look for everyday wear or makeup that needs more impact.
Is this a good choice if I want a natural mascara finish?
Because it’s designed for volume, it leans more toward a fuller, more noticeable lash look, so it suits shoppers who want definition rather than a barely-there finish.
What does the black shade offer?
The black shade gives lashes stronger contrast and definition, which helps make the eyes stand out more clearly in a simple, classic way.
Is this mascara suited to shoppers who want more lash emphasis?
Yes — the volumising formula is a good fit if you want lashes to look thicker and more prominent, especially when you want the eyes to be a focal point.
- Choosing a selection results in a full page refresh.
